Frequently Asked Questions —
Shipping
Domestic —
Domestic orders are shipped using either USPS Priority Mail or UPS. Depending on location, most orders usually arrive in 2-3 business days once the package hits the mail. We aim to get orders packed and out the door within 2-5 business days. A tracking number will be emailed once the order is shipped.
International —
International orders are mostly shipped via USPS First Class Mail International. We can also utilize USPS Priority, UPS Worldwide, or even DHL if you prefer. Please message us with any special delivery requests or to arrange an alternative shipping solution. Tina Green is not responsible for payment of any duty or import fees.
PLEASE NOTE : Tina Green Gallery is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays.
Return & Exchanges
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. To start a return, you can contact us at tinagreengallery@gmail.com.
Items are eligible for return or exchange up to 20 days after delivery. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. After 20 days, all sales are final. Tina Green Gallery has the right to deny a refund or exchange if the item is damaged. We can not issue an exchange, refund or store credit until an item is physically back in the studio and we have inspected it.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
International Returns / Exchanges: We're currently unable to offer any prepaid shipping labels for international returns or exchanges. If you'd like to cover the shipping cost back to us, we'd be happy to process your request.
Order Cancellation
If you need to cancel an order for any reason, just send us an email at tinagreengallery@gmail.com, and we will process the cancellation as quickly as possible. If you request a cancellation, but the item has already shipped, we are happy to issue you a return once it’s sent back to us.
Missing, Damaged or Stolen Packages
We know what a bummer it is to have something happen to highly anticipated package. While we hope all of our shipments make it to their new homes safely, we know things happen sometimes. We will be happy to assist in filing claims with mail carriers, but are unable to refund missing or damaged shipments resulting from circumstances out of our control. By placing an order, you acknowledge that Tina Green Gallery is not responsible for packages that are lost, stolen, or damaged in transit. Customers can file claims for a stolen or damaged package up to 30 days after the carrier has marked it as delivered.